[{"data":1,"prerenderedAt":346},["ShallowReactive",2],{"blog-post-telegram-support":3},{"id":4,"title":5,"author":6,"body":8,"date":333,"description":334,"extension":335,"image":336,"meta":337,"navigation":338,"path":339,"seo":340,"sitemap":341,"stem":344,"__hash__":345},"blog_en_posts\u002Fblog\u002Ftelegram-support.md","Telegram support: how to find the right route for a problem",{"name":7},"Victor Tuneev",{"type":9,"value":10,"toc":318},"minimark",[11,15,20,136,144,152,156,159,162,165,169,172,175,178,181,185,188,191,194,198,204,207,211,219,236,240,243,246,251,257,260,265,268,273,276,286,289,293],[12,13,14],"p",{},"Telegram lists no support phone number. Questions about the app go to support in Settings. Other problems have routes of their own, such as a web form, a bot or an email address. Telegram names no response time for any route.",[16,17,19],"h2",{"id":18},"which-telegram-support-route-fits-your-problem","Which Telegram support route fits your problem",[21,22,23,36],"table",{},[24,25,26],"thead",{},[27,28,29,33],"tr",{},[30,31,32],"th",{},"What happened",[30,34,35],{},"Where to go",[37,38,39,48,56,64,72,80,92,104,112,120,128],"tbody",{},[27,40,41,45],{},[42,43,44],"td",{},"You have a question about how the app works",[42,46,47],{},"Settings > Ask a Question in the app",[27,49,50,53],{},[42,51,52],{},"You cannot log in or register, though the number is yours",[42,54,55],{},"The web form at telegram.org\u002Fsupport; for login, also @smstelegram on X (formerly Twitter)",[27,57,58,61],{},[42,59,60],{},"The phone with Telegram on it is lost or stolen",[42,62,63],{},"Another logged-in device: enable 2-Step Verification, end the lost phone's session, then ask your provider to block the old SIM and replace it with the same number. No other logged-in device: start with your phone provider.",[27,65,66,69],{},[42,67,68],{},"The account can write only to people who saved its number and to those who wrote first",[42,70,71],{},"@SpamBot, if you are sure the limit is a mistake or the account is new and has sent nothing",[27,73,74,77],{},[42,75,76],{},"Telegram says your account is frozen",[42,78,79],{},"The appeal inside the app",[27,81,82,85],{},[42,83,84],{},"Your channel, bot or sticker set was banned for no apparent reason",[42,86,87],{},[88,89,91],"a",{"href":90},"mailto:abuse@telegram.org","abuse@telegram.org",[27,93,94,97],{},[42,95,96],{},"A public channel or bot infringes your copyright",[42,98,99,103],{},[88,100,102],{"href":101},"mailto:dmca@telegram.org","dmca@telegram.org",", from the owner or an agent the owner authorized",[27,105,106,109],{},[42,107,108],{},"Someone pretends to be you",[42,110,111],{},"@NoToScam",[27,113,114,117],{},[42,115,116],{},"Your bot fails and the cause may be on Telegram's side",[42,118,119],{},"@BotSupport",[27,121,122,125],{},[42,123,124],{},"A purchase paid with Stars in a bot went wrong",[42,126,127],{},"The bot itself, through the \u002Fpaysupport command",[27,129,130,133],{},[42,131,132],{},"You cannot log in to an ad account on ads.telegram.org",[42,134,135],{},"The login and lost-phone rows above: the platform sends its login confirmation to your Telegram account",[12,137,138,139,143],{},"Volunteers answer the questions sent through the app, and Telegram names no response time for any of these routes. Do not plan ",[88,140,142],{"href":141},"\u002Fblog\u002Fhow-to-run-ads-on-telegram","a launch or a campaign"," around getting an answer by a certain date.",[12,145,146,147,151],{},"@NoToScam covers impersonation of a person, and Telegram names no such route for a company. What a company can do about look-alike channels is in ",[88,148,150],{"href":149},"\u002Fblog\u002Ftelegram-verified-badge","our article on the verified badge",".",[16,153,155],{"id":154},"when-you-cannot-log-in","When you cannot log in",[12,157,158],{},"Check your other devices first. If you recently used Telegram on another device, or in another app on the same device, the login code may come in Telegram instead of SMS. It appears in the chat with Telegram, a verified profile with a blue check.",[12,160,161],{},"Enter the number in the international format, starting with the country code. A code by phone call may be unavailable with some carriers, and the call option may need 2-Step Verification turned on. Accounts work only with mobile numbers, not landlines.",[12,163,164],{},"If the number is yours and nothing arrives, use the form at telegram.org\u002Fsupport. It asks for a description of the problem, your full legal name, email and phone number; give the number the account uses. There is also @smstelegram, Telegram's official account on X for login problems, and you can send it the number you use for Telegram.",[16,166,168],{"id":167},"when-the-phone-or-the-number-is-lost","When the phone or the number is lost",[12,170,171],{},"Telegram identifies users only by phone number, so without 2-Step Verification whoever has the number has the account. Telegram cannot help unless you still have the number or the app open on one of your devices.",[12,173,174],{},"If Telegram is still open on another device, first turn on 2-Step Verification there, so the number alone no longer opens the account. Add a recovery email too, in case you later forget that password. Then end the lost phone's session in Settings > Devices and ask your phone provider to block the old SIM and issue a new one with the same number. If you decide to move to a new number instead, change it in Settings by tapping your phone number.",[12,176,177],{},"Without another device, start with the provider. When the new SIM with the old number arrives, log in and end the old phone's session the same way.",[12,179,180],{},"If you lose access to the account for any reason, its remaining Stars balance is forfeit.",[16,182,184],{"id":183},"when-the-account-is-limited-or-frozen","When the account is limited or frozen",[12,186,187],{},"After reports from other users, an account can be limited or frozen. A limit follows spam reports that moderators confirm. A limited account can still write to people who saved its number and reply to anyone who writes first. If you are sure the limit was applied by mistake, write to @SpamBot.",[12,189,190],{},"A new account that has sent nothing can also be limited because of its number's previous owner or because it is a virtual (VoIP) number. That case goes to @SpamBot too: tell it what happened.",[12,192,193],{},"A frozen account can read chats but cannot send messages or post content. To appeal, open the freeze notice in the app and tap Submit an Appeal. Moderators review the appeal.",[16,195,197],{"id":196},"when-a-channel-or-bot-is-banned","When a channel or bot is banned",[12,199,200,201,203],{},"For a channel, bot or sticker set banned for no apparent reason, Telegram gives one address: ",[88,202,91],{"href":90},". Telegram offers @SpamBot and the in-app appeal only for accounts.",[12,205,206],{},"Put the link of the channel or bot, t.me\u002F... or its @username, in the email. Telegram gives no format for a ban complaint, but for content removal requests sent to the same address it asks for exactly such links.",[16,208,210],{"id":209},"when-the-problem-is-in-telegram-ads","When the problem is in Telegram Ads",[12,212,213,214,218],{},"The address ads.telegram.org\u002Fsupport opens the main page of the ad platform, with no support form or contact address on it. The platform's login asks for a phone number and confirms it with a message to ",[88,215,217],{"href":216},"\u002Fblog\u002Ftelegram-ads-account","the Telegram account on that number",", so a new login there needs that Telegram account. If you cannot get into that Telegram account, use the login and lost-phone routes above.",[12,220,221,222,226,227,151],{},"A declined ad is a moderation decision, and ",[88,223,225],{"href":224},"\u002Fblog\u002Ftelegram-ads-moderation-rules-checklist","our article on Telegram Ads moderation"," covers how to fix one. For a question about a Telegram Ads campaign managed through Adstat, use the contact details on ",[88,228,235],{"href":229,"rel":230,"target":234},"https:\u002F\u002Fadstat.pro\u002F",[231,232,233],"nofollow","noopener","noreferrer","_blank","Adstat's Telegram Ads homepage",[16,237,239],{"id":238},"how-to-tell-real-telegram-support-from-a-fake","How to tell real Telegram support from a fake",[12,241,242],{},"Outside the app, Telegram names one support account: @smstelegram on X. It has no other support accounts on social platforms, so any other account there that offers you Telegram support is not Telegram.",[12,244,245],{},"A login code must never be shared with anyone, including other services, apps and anyone who says they are support.",[247,248,250],"h3",{"id":249},"questions-and-answers","Questions and answers",[12,252,253],{},[254,255,256],"strong",{},"Does Telegram have a support phone number?",[12,258,259],{},"Telegram lists none. All its routes are in writing, so a phone number presented as Telegram support is not one of them.",[12,261,262],{},[254,263,264],{},"Can support bring back a deleted account?",[12,266,267],{},"Deletion is permanent: the account's messages and contacts are removed. Channels and groups it created are left without a creator, and their admins keep their rights. An account that stays offline also deletes itself, after 18 months by default; you can change the period in Settings.",[12,269,270],{},[254,271,272],{},"How long does a spam limit last?",[12,274,275],{},"A first limit is usually set for a few days. Repeated ones last longer, and an account that keeps sending unwanted messages to strangers may lose that ability for good. A justified limit is not lifted sooner on request.",[12,277,278],{},[254,279,280,281,285],{},"Will Telegram step in if ",[88,282,284],{"href":283},"\u002Fblog\u002Ftelegram-payments-for-sellers","a purchase with Stars in a bot"," goes wrong?",[12,287,288],{},"The bot's developer handles it first, and Telegram has no obligation to mediate such disputes. If the developer refuses a legitimate refund, take the transaction ID from Settings > My Stars and report the developer to Telegram at t.me\u002FBotFather?start=starsdispute.",[16,290,292],{"id":291},"what-to-do-first","What to do first",[294,295,296,300,303,306,309,312],"ol",{},[297,298,299],"li",{},"Turn on 2-Step Verification in Settings > Privacy and Security and add a recovery email.",[297,301,302],{},"Keep the account on a mobile number you control. If you switch numbers, change the number in Settings.",[297,304,305],{},"Never send a login code to anyone, whoever they say they are.",[297,307,308],{},"If you cannot log in, look for the code in the chat with Telegram on your other devices before you fill in the form.",[297,310,311],{},"If the phone is lost, end its session from another device where you are still logged in, then ask your provider for a new SIM with the same number. Without such a device, go to the provider first.",[297,313,314,315,317],{},"For a channel or bot banned for no apparent reason, write to ",[88,316,91],{"href":90}," and include its t.me link.",{"title":319,"searchDepth":320,"depth":320,"links":321},"",2,[322,323,324,325,326,327,328,332],{"id":18,"depth":320,"text":19},{"id":154,"depth":320,"text":155},{"id":167,"depth":320,"text":168},{"id":183,"depth":320,"text":184},{"id":196,"depth":320,"text":197},{"id":209,"depth":320,"text":210},{"id":238,"depth":320,"text":239,"children":329},[330],{"id":249,"depth":331,"text":250},3,{"id":291,"depth":320,"text":292},"2026-11-09","Where to contact Telegram about a login problem, a lost phone, a spam limit, a frozen account, a banned channel or bot and an ad account, and what each route needs.","md","\u002Fimg\u002Fblog\u002Ftelegram-support.jpg",{},{"title":5,"description":334},"\u002Fblog\u002Ftelegram-support",{"title":5,"description":334},{"loc":339,"videos":342,"images":343},[],[],"blog\u002Ftelegram-support","KZLe77Eq55t5PMQxWjU6fti0wrrcmlJilxh3LwzSCvs",1794217342976]